Bison Progear

Cancellations and Refund policy

Cancellation and Refund Policy


If you wish to cancel an order placed on Bison Pro Gear, please contact our customer service team as soon as possible. We understand that circumstances may change, and we’ll do our best to accommodate your request. However, please note that we aim to process orders quickly to ensure prompt delivery, so it’s important to notify us of any cancellations promptly.


We want you to be completely satisfied with your purchase from Bison Pro Gear. If for any reason you’re not happy with your order, we offer a hassle-free refund policy.

  • Unused and Unopened Items: If you receive an item that you haven’t used and is still in its original packaging, you may return it within [number of days] days of purchase for a full refund, minus any shipping costs.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team to request a return authorization (RA) number.
  2. Pack the item securely in its original packaging, if possible.
  3. Include the RA number and a copy of your original receipt or order confirmation inside the package.
  4. Ship the item back to us using a trackable shipping method.
  5. Once we receive the returned item, we will inspect it and process your refund within [number of days] days.


Please note that certain items may not be eligible for return or refund, including:

  • Personalized or customized items
  • Clearance or sale items
  • Items that have been used or are not in their original condition
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