Cancellations and Refund policy

Cancellation and Refund Policy

At Bison Progear, we prioritize your customer satisfaction. We understand that needs change, and we strive to make managing your orders simple. If you need to request an order cancellation, please contact our dedicated customer service team immediately. We process orders swiftly for fast delivery, so prompt notification gives us the best chance to accommodate your request before it ships.

• Cancellation:

• 1. Contact customer service immediately for cancellation requests.
  2. Prompt notification is crucial due to swift order processing.
  3. Goal: Accommodate the request before shipment.

Our robust Refund Policy ensures a worry-free shopping experience. For most items, if you receive your gear and it remains unused and unopened in its original packaging, you can initiate a return for a full refund (minus shipping) within the same day of purchase. This commitment reflects our confidence in the quality and durability of all products from Bison Progear.

• Standard Refund:

• 1. Applies to unused and unopened items in original packaging.
  2. Full refund (minus shipping costs).
  3. Return window is strictly the same day of purchase.

We stand by the quality of our equipment. Should you receive a defective or damaged item, please alert us right away. Bison Progear will quickly arrange for a suitable replacement or issue a full refund, covering all original shipping costs. Your trust in our durable gear is paramount, and we make these situations right without delay.

• Defective/Damaged:
  1. Contact us immediately upon finding damage or defects.
  2. We offer a replacement or a full refund.
  3. All shipping costs are covered by Bison Progear.

To ensure a smooth returns process, always contact our customer service first to obtain a Return Authorization (RA) number. Securely package the item-ideally in its original box- and include the RA number and a copy of your receipt. Shipping the item back to Bison Progear via a trackable method helps us confirm its arrival and expedites your refund processing within 10 days of receipt.

• Return Process:
  1. Must obtain a Return Authorization (RA) number first.
  2. Securely pack with RA number and receipt included.
  3. Use a trackable shipping method.
  4. Refund processed within 10 days of receiving the return.

Please note a few exceptions to our generous refund policy. Due to their unique nature, personalized or customized items, along with final clearance or sale items, may not be eligible for return. Furthermore, any gear that has been used or is not in its original, re-sellable condition will be excluded. We thank you for understanding these necessary constraints on our Bison Progear Returns guidelines.

• Exceptions:
  1. Not Eligible for return: Personalized/customized items.
  2. Not Eligible for return: Clearance or sale items.
  3. Not Eligible for return: Used items or items not in original condition.